Thank you for visiting and shopping at Marz Arts.
The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all standard orders are processed within 1 - 2 days. We will contact you for some reason if there are any delays.
However, some orders may ship within as few as 1 day and some may take up to 3 days.
Custom or out of stock orders can take between 5 - 7 days for smaller items and between 14 - 21 days for large custom orders such as furniture or artwork. Once the piece is available it will be booked for courier immediately.
3. Shipment Locations
3.1. Domestic and International
Marz Arts ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at: firstname.lastname@example.org.
3.2. Shipping Restrictions
Marz Arts does ship to both commercial and domestic addresses.
4. Shipment rates and delivery estimates. We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Same Day Shipping
If ordered by 2pm (AEST), Monday to Friday, the order will be shipped on the same day. If ordered after 2pm (AEST), the order will be shipped on the following business day.
Same Day Shipping costs are $5
(b) Express Shipping
The order will arrive within 1 day business days. Express Shipping costs $14.95.
(c) Standard Shipping
The order will arrive within 2 -3 days business days. Standard Shipping is free for Australia and Worldwide orders over $30* that are under 5kgs in shipping weight.
*excluding furniture or heavy/ bulky items/packages over 5kgs.
(d) Saturday Shipping
Is not offered. Orders placed after 2pm Friday will be shipped on the Monday by COB.
Note: Subject to placing your order before specific cut-off times.
(e) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments.
(v) When placing your order, we consider these factors when calculating the
Estimated Delivery Date:
(A) Transit Time: The amount of time it takes your order to leave our
distribution centre and arrive at the local delivery carrier.
(B) Weight factor: Shipping costs are based on the weight of your order
and the delivery method. To find out how much your order will cost,
simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
(vi) Due to Customs, remote or International orders, packages to and from our facility in North Melbourne, Victoria, Australia may be delayed. We
appreciate your patience during this time.
(vii) We will not be responsible for wrong shipping address if you provide
(viii) In-store pickup dates vary based on product availability
5. Tracking Options
Marz Arts aims to provide visibility and transparency throughout the shipment process.
Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with Sendle or UPS. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Marz Arts is not
responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few
delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
If there is any damage to the packaging on delivery, contact us immediately at : email@example.com
8. Missing or Lost Packages
There are several reasons why a package gets lost or becomes a deliver exception.We’ve found that, more often that not, the package is either in the building or with a neighbour. Marz Arts politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at Mardi@marzarts.com.au to report missing or lost packages.
Marz Arts automatically insures all packages via Sendle courier.
If you have any questions about the delivery and shipment of your order, please see our
FAQ page,www.marzarts.store/faqs, or contact us at firstname.lastname@example.org.